Delivery and returns
*Delivery is free for all orders in France over €200. For lower purchases, you can benefit from delivery via Colissimo for €5. Standard delivery in France takes between 2 and 4 buusiness days.
*For orders in European Union, Switzerland and Great Britain, costs are €12 for purchases over €200 (leather goods) and €8 for purchases under €200 (small leather goods).
*For orders in North America (United States and Canada), costs are €65 for purchases over €1300, €45 for purchases between €600 and €1300 (Ysé backpack), €30 for purchases between €200 and €600 (other leathers goods) and €25 for purchases under €200 (small leather goods).
And because we always have the right to make mistakes, you have a 14-day right of withdrawal, starting from the day after receiving your order. After this period, we will unfortunately not be able to accept your return.
In this case, we would be grateful if you could inform us of your decision to withdraw by sending an email to contact@envol-paris.com, in which you will specify your surname, first name, order number and references of the item(s) you wish to return.
Please then send your return package to the following address:
RISE & BLOOM
61 rue Denis Papin
92700 COLOMBES
Return shipping costs are your responsibility and are handled at your own risk via the carrier of your choice. We also recommend that you opt for tracked delivery.
The item(s) must be returned in perfect condition: in the original packages and packaging, new and unworn (with the labels intact and attached for those that have them), at the latest within 14 days following the communication of your decision to withdraw.
The item(s) must be returned in perfect condition: in the original packages and packaging, new and unworn (with the labels intact and attached for those that have them), at the latest within 14 days following the communication of your decision to withdraw.
Once the returned items have been checked, we undertake to reimburse you as soon as possible, and at the latest within 14 calendar days following the date of receipt of the return package, using the same means of payment as that used for the payment of your order.
We do not offer exchanges on our e-commerce site, which is why, for any change of mind, we will always invite you to proceed with a refund according to the terms indicated above, then to place a new order directly on www.envol-paris.com. For more information about our return policies, please do not hesitate to send us an email at the following address: contact@envol-paris.com.